These Terms and Conditions ("Terms") govern your access to and use of the Taqqsit Platform (as defined below) and constitute a legally binding agreement between you and IMPK (Private) Limited, a company incorporated under the laws of the Islamic Republic of Pakistan, registered with the Securities and Exchange Commission of Pakistan under number 0102550 ("Taqqsit", the "Company", the "Seller", "we", "us", or "our").

By accessing or using the Taqqsit Platform, you confirm that you have read, understood, and agreed to be bound by these Terms, and you acknowledge and agree to our Privacy Policy, which can be found on this link and which explains how we collect, use, process, and share information.

If you do not agree to these Terms, you must not access or use the Taqqsit Platform.

1. Definitions

Authorized Retail Partner: Any retailer, telecommunication operator, electronics chain, point of sale, or other distribution partner authorized by Taqqsit to display Devices, receive Orders, deliver Devices, or assist with customer onboarding in connection with the Taqqsit Platform.

Customer or You: Any natural person who accesses or uses the Taqqsit Platform or who purchases, or requests to purchase, a Device from Taqqsit.

Customer Agreement: The instalment payment device purchase agreement entered into between Taqqsit and the Customer in respect of each purchase of a Device, incorporating these Terms by reference.

Delivery Partner: Any Authorized Retail Partner, courier, or logistics provider engaged to deliver a Device to the Customer or to make it available for collection.

Device: any mobile handset, smartphone, tablet, wearable device, electronic equipment, accessory, consumer electronic product, or any other product offered for sale by Taqqsit through the Taqqsit Platform from time to time.

Instalment: Each scheduled portion of the Total Purchase Price payable by the Customer in accordance with the Instalment Schedule.

Instalment Schedule: The schedule of Instalments set out in the Customer Agreement, specifying the amount and due date of each Instalment.

Order: means the Customer's offer to purchase a Device from Taqqsit through the Taqqsit Platform or through an Authorized Retail Partner under an instalment payment plan.

Payment Service Provider: Any bank, payment gateway, mobile wallet operator, or other payment services provider through which Instalments or other amounts may be paid to Taqqsit.

Purchase Price or Total Purchase Price: The total agreed sale price of the Device, as displayed to and accepted by the Customer prior to completing the purchase, payable in Instalments in accordance with the Instalment Schedule.

Taqqsit Account: Your registered account on the Taqqsit App.

Taqqsit App: The mobile and/or web application operated by Taqqsit through which Customers may access, browse, and purchase Devices.

Taqqsit Platform: The software platform developed and operated by Taqqsit, including the Taqqsit App, through which Devices are listed, Orders are placed and managed, payments are processed, and customer support is provided.

Telecommunication Partner: Any telecommunication operator acting as an Authorized Retail Partner or otherwise cooperating with Taqqsit in connection with the Taqqsit Platform.

2. Acceptance of the Terms

These Terms apply to your access to and use of the Taqqsit Platform and to every purchase of a Device from Taqqsit. These Terms are incorporated by reference into each Customer Agreement. In the event of any conflict between these Terms and a Customer Agreement, the Customer Agreement shall prevail in respect of the relevant transaction.

Taqqsit operates a digital commerce platform through which Customers may purchase eligible Devices from Taqqsit under an instalment payment plan. Each Order accepted by Taqqsit constitutes a separate contract for the sale of a Device and shall be governed by these Terms together with the applicable Customer Agreement.

3. Eligibility and Customer Account

To use the Taqqsit Platform and purchase a Device, you must:

• Be at least eighteen (18) years of age and have full legal capacity to enter into binding contracts under the laws of Pakistan;
• Be a resident of Pakistan holding a valid Computerized National Identity Card (CNIC) or such other identification document as Taqqsit may accept;
• Create a Taqqsit Account and provide accurate, complete, and current information;
• Comply with these Terms and all applicable laws.

You agree that:

• You are solely responsible for maintaining the confidentiality of your login credentials;
• You are fully responsible for all activities conducted through your Taqqsit Account;
• You shall immediately notify Taqqsit of any unauthorized use of your account;
• You shall not create more than one Taqqsit Account, use another person’s account, or permit any other person to use your account;
• You shall keep your account information accurate and updated at all times.

Taqqsit reserves the right, at its sole discretion, to refuse registration, decline any Order, or suspend or terminate any Taqqsit Account in accordance with these Terms.

4. Identity Verification (KYC)

Taqqsit may, directly or through Authorized Retail Partners or third-party verification providers, verify your identity before accepting any Order or at any time thereafter. Such verification may include:

• Verification of your CNIC or other identification documents;
• Verification of your mobile number, including through your Telecommunication Partner;
• Biometric verification where required or available;
• Such other checks as Taqqsit reasonably considers necessary to confirm your identity and eligibility.

You consent to such verification and authorize Taqqsit to obtain, use, and share information for this purpose in accordance with our Privacy Policy and applicable law. Taqqsit may decline or cancel any Order where identity verification cannot be completed to its satisfaction.

5. Use of the Taqqsit Platform

Taqqsit grants you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use the Taqqsit Platform for the purpose of browsing and purchasing Devices in accordance with these Terms.

You may not:

• Copy, modify, distribute, sell, lease, sublicense, or exploit any part of the Taqqsit Platform;
• Reverse engineer, decompile, or attempt to extract the source code of the Taqqsit Platform;
• Use automated means (including scraping or framing) to access the Taqqsit Platform;
• Interfere with or disrupt the functionality or security of the Taqqsit Platform;
• Use the Taqqsit Platform for any unlawful, fraudulent, or unauthorized purpose.

Taqqsit reserves the right to suspend or terminate accounts that violate these Terms.

6. Device Listings and Availability

Taqqsit may list Devices on the Taqqsit Platform and through Authorized Retail Partners. Device descriptions, images, specifications, and prices are provided for information purposes and may be updated from time to time. Taqqsit uses reasonable efforts to ensure accuracy but does not warrant that listings are free from error.

All Devices are offered subject to availability. Taqqsit may withdraw, replace, or modify any Device listing at any time without liability. The listing of a Device on the Taqqsit Platform shall not constitute an offer capable of acceptance by the Customer. Taqqsit shall only be bound upon acceptance of an Order in accordance with Clause 7.

7. Orders and Purchase Requests

You may place an Order through the Taqqsit App or through an Authorized Retail Partner. Each Order constitutes an offer by you to purchase the selected Device from Taqqsit for the Total Purchase Price payable in Instalments in accordance with the Instalment Schedule. Taqqsit shall have no obligation to accept any Order and reserves the right to reject or cancel any Order at its sole discretion prior to acceptance.

An Order becomes binding only upon:

• Completion of identity verification to Taqqsit’s satisfaction;
• Taqqsit’s acceptance of the Order, at its sole discretion;
• Execution or electronic acceptance of the Customer Agreement; and
• Payment of any advance Instalment or down payment specified in the Customer Agreement.

Taqqsit may decline any Order at its sole discretion and without obligation to provide reasons, including where eligibility criteria are not met, where verification cannot be completed, or where Taqqsit reasonably suspects fraud or misuse. Regardless of which Authorized Retail Partner is involved in the display, delivery, or handover of a Device, each purchase is concluded directly between you and Taqqsit as Seller.

8. Prices and Payments

The Total Purchase Price of each Device, together with the applicable Instalment Schedule, shall be displayed to you prior to confirmation of your Order. The Purchase Price is the agreed sale price for the Device and is accepted by the Customer prior to completing the purchase.

The Total Purchase Price may include, as applicable:

• The price of the Device;
• Delivery charges;
• Applicable taxes, duties, and levies;
• Any other charges disclosed prior to Order confirmation.

Prices may vary between Devices, sales channels, and offers, and may be adjusted from time to time; any adjustment shall not affect Orders already accepted. You agree to pay each Instalment in full on or before its due date as set out in the Instalment Schedule, without set-off, deduction, or withholding except as required by law.

In the event that a Device is listed at an incorrect Purchase Price due to a typographical error, technical malfunction, pricing error, or other inadvertent mistake, Taqqsit reserves the right to cancel the relevant Order before delivery and refund any amounts already paid.

9. Payment Methods

Instalments and other amounts due may be paid through:

• In-App electronic payment methods made available through the Taqqsit Platform;
• Payment Service Providers integrated with the Taqqsit Platform, including bank transfers, debit or credit cards, and mobile wallets;
• Authorized Retail Partner locations, where such facility is made available; or
• Such other methods as Taqqsit may notify from time to time.

Payments are processed by Payment Service Providers, and Taqqsit shall not be liable for delays, failures, or errors attributable to such providers. A payment shall be deemed made only upon actual receipt and confirmation of the relevant amount. You remain responsible for any charges imposed by your bank or payment provider.

Time shall be of the essence in respect of all payment obligations under these Terms and the applicable Customer Agreement.

10. Late Payments

If any Instalment is not paid in full on its due date, Taqqsit may, subject to the notice and grace periods set out in the Customer Agreement and to applicable Pakistani law:

• Send you payment reminders through the Taqqsit Platform, SMS, email, or other means;
• Suspend or restrict your access to the Taqqsit Platform and to further purchases;
• Apply the device management and restriction measures described in the Customer Agreement;
• Declare the remaining unpaid portion of the Total Purchase Price immediately due and payable; and
• Require immediate payment of the remaining unpaid portion of the Purchase Price in accordance with the Customer Agreement.

For the avoidance of doubt, no amount payable under these Terms or any Customer Agreement constitutes, or shall be calculated by reference to, interest of any kind. All amounts payable form part of the agreed Purchase Price and related charges disclosed to you prior to purchase.

11. Device Delivery and Collection

Devices may be delivered to you by a Delivery Partner or made available for collection at an Authorized Retail Partner location, as specified at the time of the Order. Estimated delivery or collection timeframes are indicative only.

You agree to:

• Provide accurate delivery details and be available to receive the Device, or collect it within the notified period;
• Present your identification document upon delivery or collection where required;
• Inspect the Device upon receipt and notify Taqqsit of any visible damage or discrepancy within forty-eight (48) hours.

If delivery or collection fails for reasons attributable to you, Taqqsit may cancel the Order or charge reasonable re-delivery costs. Failure to collect a Device within the notified period may result in cancellation of the Order in accordance with clause 14.

12. Title and Risk

Risk of loss of or damage to the Device passes to you upon delivery of the Device to you or upon collection by you, whichever occurs first. From that moment, you are responsible for the Device, and loss, theft, or damage to the Device shall not release you from your obligation to pay the Total Purchase Price in accordance with the Instalment Schedule.

Title to the Device shall pass to you in accordance with the Customer Agreement.

13. Device Warranty

Devices are sold with the benefit of the manufacturer’s or authorized distributor’s warranty, where applicable, subject to the terms and exclusions of that warranty. Warranty claims shall be handled in accordance with the manufacturer’s or distributor’s procedures, and Taqqsit may assist in facilitating such claims without assuming the warranty obligations of the manufacturer or distributor.

Except as expressly stated in these Terms or required by applicable law, Taqqsit makes no additional warranty in respect of the Device. Any warranty does not cover damage resulting from misuse, unauthorized repair or modification, accident, liquid damage, or normal wear and tear. Warranty repairs or replacement do not suspend or modify your obligation to pay Instalments when due. Software updates released by the manufacturer shall not constitute defects and may modify the functionality or appearance of the Device.

14. Cancellation and Refunds

You may cancel an Order at no cost at any time before the Device is dispatched or made available for collection. Once the Device has been delivered to you or collected by you, the sale is final, and cancellation is not permitted except:

• Where the Device is defective on delivery and is returned in accordance with the applicable warranty or return procedure;
• Where otherwise required by applicable Pakistani consumer protection law; or
• Where Taqqsit, at its sole discretion, agrees to a return or exchange.

Where a cancellation or return is accepted, any amounts already paid shall be refunded through the original payment method or, at Taqqsit’s discretion, credited to your Taqqsit Account, normally within seven (7) to fourteen (14) business days, after deduction of any applicable charges disclosed to you. Taqqsit reserves the right to investigate any refund request and to reject requests where fraud, abuse, or violation of these Terms is suspected.

15. Restriction of Telecom Services (Where Applicable)

Where a Device is purchased in connection with a Telecommunication Partner, you acknowledge that the use of the Device with telecommunication services may be subject to the Telecommunication Partner’s own terms and conditions, and that certain services associated with the Device may be restricted in accordance with the Customer Agreement and applicable regulatory requirements.

Certain Devices may incorporate security, activation, or device management technologies. Where applicable, the operation, use, and consequences of such technologies shall be governed exclusively by the applicable Customer Agreement.

16. Customer Obligations

You undertake to:

• Pay each Instalment in full and on time in accordance with the Instalment Schedule;
• Provide accurate, complete, and current information at all times;
• Use the Device and the Taqqsit Platform in compliance with these Terms, the Customer Agreement, and applicable laws;
• Not sell, transfer, pledge, or otherwise dispose of the Device before the settlement of all Instalments in full and the receipt of a clearance from Taqqsit;
• Not remove, disable, tamper with, or attempt to circumvent any device management or security feature installed on the Device;
• Not root, jailbreak, unlock, modify, or install unauthorized software designed to interfere with the normal operation of the Device.
• Promptly notify Taqqsit of any change in your contact details.

17. Prohibited Conduct

You shall not:

• Provide false, misleading, or fraudulent information or documents;
• Purchase Devices for resale in the ordinary course of business without Taqqsit’s prior written consent;
• Manipulate the identity of the Device.
• Use the Taqqsit Platform or any Device in connection with any unlawful activity;
• Impersonate any person or misrepresent your identity or eligibility;
• Engage in abusive, threatening, or harassing conduct towards Taqqsit personnel or Authorized Retail Partner staff;
• Attempt to interfere with, compromise, or circumvent the security or proper functioning of the Taqqsit Platform or any Device feature.

Any breach of this clause constitutes a material breach of these Terms and may result in immediate suspension or termination of your Taqqsit Account, cancellation of pending Orders, and any other remedy available to Taqqsit under the Customer Agreement or applicable law. Taqqsit reserves the right to report unlawful conduct to the competent authorities.

18. Intellectual Property

All content, software, trademarks, trade names, logos, designs, and intellectual property related to the Taqqsit Platform, including the Taqqsit name and brand, remain the exclusive property of Taqqsit or its licensors. Nothing in these Terms grants you any right, title, or interest in such intellectual property, and any unauthorized use is strictly prohibited.

19. Third-Party Services

The Taqqsit Platform may integrate with or provide access to services operated by third parties, including Payment Service Providers, Delivery Partners, Telecommunication Partners, and Authorized Retail Partners. Such services are governed by the relevant third party’s own terms and policies, and Taqqsit does not assume responsibility for the acts, omissions, products, or services of any third party. Authorized Retail Partners act solely as distribution, delivery, and customer onboarding channels; they have no authority to bind Taqqsit or to make representations, warranties, or commitments on its behalf.

20. Disclaimer

The Taqqsit Platform is provided on an "AS IS" and "AS AVAILABLE" basis. To the maximum extent permitted by applicable law, Taqqsit disclaims all warranties in respect of the Taqqsit Platform, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. Taqqsit does not guarantee that the Taqqsit Platform will be uninterrupted, secure, or error-free, or that defects will be corrected. This clause does not affect the Device warranty referred to in clause 13 or any warranty that cannot be excluded under applicable Pakistani law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Taqqsit shall not be liable for:

• Any indirect, incidental, punitive, special, or consequential damages;
• Loss of profits, loss of use, loss of data, loss of anticipated savings, loss of reputation, or loss of business opportunities;
• Acts or omissions of third parties, including Payment Service Providers, Delivery Partners, Telecommunication Partners, and Authorized Retail Partners;
• Unavailability, interruption, or malfunction of the Taqqsit Platform.

To the maximum extent permitted by applicable law, Taqqsit’s aggregate liability arising out of or in connection with these Terms shall not exceed the lower of: (X) the total amounts paid by you to Taqqsit during the twelve (12) months preceding the event giving rise to the claim; or (Y) PKR280,000 (Two Hundred Eighty Thousand Pakistani Rupees).

Nothing in these Terms excludes or limits liability arising from fraud, willful misconduct, or gross negligence, or any liability that cannot be excluded or limited under applicable Pakistani law.

22. Indemnification

You agree to defend, indemnify, and hold harmless Taqqsit, its affiliates, directors, officers, employees, agents, and shareholders from and against any claims, damages, liabilities, penalties, losses, or expenses (including reasonable legal fees and court costs) arising out of or relating to: (i) your breach of these Terms or any Customer Agreement; (ii) your misuse of the Taqqsit Platform or any Device; (iii) your violation of applicable laws or third-party rights; or (iv) any false or misleading information provided by you.

23. Force Majeure

Taqqsit shall not be liable for any delay or failure to perform resulting from causes beyond its reasonable control, including but not limited to governmental actions, changes in law or regulation, internet or telecommunication disruptions, power outages, strikes, civil unrest, natural disasters, or other force majeure events.

For the avoidance of doubt, no force majeure event shall suspend, excuse, or otherwise affect your obligation to pay each Instalment in full and on its due date in accordance with the Instalment Schedule, and you shall at all times continue to pay the Instalments on their agreed terms.

24. Suspension and Termination

You may close your Taqqsit Account at any time, provided that all amounts due under any Customer Agreement have been paid in full. Closure of your account does not affect your obligation to pay any outstanding portion of the Purchase Price.

Taqqsit may suspend or terminate your access to the Taqqsit Platform at any time, with or without notice, including in cases of breach of these Terms, suspected fraud, misuse, or legal or regulatory compliance requirements. Taqqsit reserves the right to investigate any suspected violation prior to suspension or termination and may temporarily restrict account access during such investigation.

Provisions relating to payment obligations, title, limitation of liability, indemnification, intellectual property, governing law and dispute resolution, and any other provisions which by their nature should survive termination shall remain in full force and effect.

25. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan.

In the event of any dispute:

• The parties shall first attempt amicable resolution in good faith within thirty (30) days;
• Failing amicable settlement, disputes shall be submitted to the exclusive jurisdiction of the competent courts of Islamabad, Pakistan.

26. Assignment

You may not assign or transfer any rights or obligations under these Terms or any Customer Agreement without Taqqsit’s prior written consent. Taqqsit may assign its rights and obligations under these Terms or any Customer Agreement, in whole or in part, without restriction, provided that such assignment does not materially reduce your rights hereunder.

27. Entire Agreement

These Terms, together with the Privacy Policy and each Customer Agreement, constitute the entire agreement between you and Taqqsit concerning the Taqqsit Platform and each purchase of a Device, and supersede all prior or contemporaneous communications, representations, or understandings, whether oral or written. You acknowledge that no reliance is placed on any statement not expressly set forth herein.

28. Severability

If any provision of these Terms is held invalid or unenforceable, it shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

29. No Waiver

Failure by Taqqsit to enforce any provision of these Terms shall not constitute a waiver of its right to enforce that provision or any other provision in the future.

30. Amendments

Taqqsit reserves the right to amend or update these Terms for operational, legal, regulatory, or commercial reasons. Material amendments shall be communicated through the Taqqsit Platform or by other appropriate means and shall become effective on the date specified in the notice. Continued use of the Taqqsit Platform after the effective date constitutes acceptance of the amended Terms. No amendment shall apply retroactively to Orders accepted, or Customer Agreements concluded, prior to its effective date.

31. Electronic Communications

You agree that all notices, communications, disclosures, agreements, and records relating to the Taqqsit Platform may be provided to you electronically through the Taqqsit Platform, by SMS, or via the email address or mobile number associated with your Taqqsit Account, and that such communications shall satisfy any legal requirement for written notice. You agree that your electronic acceptance of these Terms and of any Customer Agreement constitutes a valid and binding signature under the Electronic Transactions Ordinance, 2002 and other applicable Pakistani law.

32. Contact Information

For inquiries, complaints, or notices, please contact:

Email: support@taqqsit.pk
Address: IMPK (Private) Limited, Islamabad, Pakistan